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Terms & Conditions

Terms & Conditions (Rules & Regulations)

Welcome to M/s Falcon Signature. The trademarks Falconbed®, Enlite™, and Sayatta® are registered trademarks of M/s Falcon Signature.

The website www.falconbed.com (hereinafter referred to as the “Website”) is owned and operated by M/s Falcon Signature. The Website is intended to provide information about our products and services and to enable customers to purchase products online.

By accessing or using this Website, you agree to be bound by these Terms & Conditions, along with our related policies including the Privacy Policy, Shipping Policy, and Cancellation & Refund Policy.

If you do not agree with these Terms & Conditions, please discontinue the use of this Website immediately.

For any queries regarding these Terms, you may contact us at support@falconbed.com.

1. Modification of Terms

M/s Falcon Signature reserves the right to modify or update these Terms & Conditions at any time without prior notice.

Any changes will become effective immediately upon being published on the Website. Continued use of the Website constitutes acceptance of the revised Terms.

2. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Information that may be collected includes:

  • Name (first and last name)

  • Email address

  • Phone number

  • Postal address and PIN code

  • Demographic details such as age, gender, occupation, or education

  • Website usage data including pages visited, links clicked, and browsing activity

Please refer to our Privacy Policy for complete details.

3. Eligibility

Use of this Website is permitted only to individuals who are legally capable of entering into binding contracts under the Indian Contract Act, 1872.

  • Users under 18 years of age may use the Website only under the supervision of a parent or legal guardian.

  • Parents or guardians may transact on behalf of minors.

4. Electronic Communication

By using the Website or communicating with us electronically, you consent to receive communications from us electronically.

These communications may include:

  • Emails

  • Order confirmations

  • Notifications

  • Website announcements

Such electronic communications satisfy any legal requirement that communications be in writing.

5. Intellectual Property Rights

All content available on the Website, including but not limited to:

  • Text

  • Graphics

  • Logos

  • Images

  • Product descriptions

  • Software

  • Website design

is the property of M/s Falcon Signature or its licensors and is protected by Indian and international intellectual property laws.

The trademarks Falconbed®, Enlite™, Sayatta®, and related logos are proprietary trademarks of M/s Falcon Signature.

You may not:

  • Copy

  • Reproduce

  • Modify

  • Distribute

  • Use any trademark or content

without prior written permission from M/s Falcon Signature.

6. Product Pricing

Unless otherwise stated, all prices listed on the Website are inclusive of applicable GST.

M/s Falcon Signature reserves the right to modify product prices at any time without prior notice.

Any additional taxes, if applicable, will be clearly indicated at the time of checkout.

7. Payments

Payments for purchases on the Website may be made through secure third-party payment gateways.

Accepted payment methods may include:

  • Credit Cards

  • Debit Cards

  • Net Banking

  • UPI

  • Digital Wallets

  • EMI options (where available)

Falcon Signature does not store sensitive payment information such as card numbers.

8. Orders and Product Information

Customers are advised to carefully review the product description, specifications, size, and features before placing an order.

By placing an order, you confirm that you have read and accepted the product details and applicable sales terms.

Falcon Signature reserves the right to cancel orders in cases including but not limited to:

  • Incorrect pricing due to technical error

  • Product unavailability

  • Fraudulent or suspicious transactions

  • Delivery location being outside the serviceable area

9. Delivery

Standard delivery for Falconbed® products within India may be offered free of charge unless otherwise specified.

Customers must ensure that the delivery address and contact details are accurate.

If delivery fails due to incorrect address or contact details provided by the customer, additional delivery charges may apply.

Detailed delivery terms are available in the Shipping & Delivery Policy.

10. Returns and Replacements

Returns and replacements are governed by the Cancellation, Return and Refund Policy available on the Website.

Certain Falconbed® mattresses may be eligible for a 100-night trial period, subject to conditions mentioned in the return policy.

Customers must follow the procedures outlined in the return policy for any return or replacement requests.

11. Prohibited Activities

While using the Website, users must not engage in any activity that:

  • Violates applicable laws or regulations

  • Harasses, threatens, or abuses other users

  • Publishes defamatory, obscene, or unlawful content

  • Attempts unauthorized access to the Website or servers

  • Uses automated systems such as bots or scraping tools

  • Impersonates another person or organization

  • Distributes malware or harmful software

  • Interferes with the proper functioning of the Website

Violation of these rules may result in suspension or termination of access.

12. Promotional Offers and Coupons

Falconbed® may offer promotional discounts, coupons, or offers from time to time.

These offers:

  • Are subject to specific terms and validity periods

  • May be withdrawn or modified without prior notice

  • Are generally limited to one coupon per order

  • May not be applicable for EMI purchases unless specified

Falconbed is not responsible for unauthorized coupons published on third-party websites.

13. Product Colours

We make reasonable efforts to accurately display the colours of our products on the Website.

However, due to variations in screen displays and lighting conditions, the actual product colour may slightly vary.

14. Force Majeure

Falcon Signature shall not be liable for any delay or failure in performance caused by events beyond its reasonable control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Strikes or labour disputes

  • Transportation disruptions

  • Power failures

  • Acts of God

During such events, obligations under the contract may be suspended until the situation is resolved.

15. Limitation of Liability

Falcon Signature shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Website or purchase of products.

Users access and use the Website at their own risk.

16. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of the Website shall be subject to the exclusive jurisdiction of the courts in Kozhikode, Kerala, India.

17. Fraud Prevention

Falcon Signature reserves the right to cancel any order if fraudulent activity or misuse of the Website is suspected.

Such customers may be restricted from placing future orders.

18. Customer Support

For any questions regarding these Terms & Conditions, please contact us:

FALCON SIGNATURE
Post Pulikkal
Kerala – 673637
India

📞 Phone: +91 9526662000
📧 Email: support@falconbed.com

Customer Support Hours

Monday – Friday
10:00 AM – 5:00 PM (IST)
(Excluding public holidays)