Privacy Policy

2. Legal Compliance

This Privacy Policy is published in accordance with the provisions of:

• Information Technology Act, 2000

• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

• Consumer Protection (E-Commerce) Rules, 2020

This document constitutes an electronic record under the Information Technology Act, 2000 and does not require any physical or digital signature.

3. Information We Collect

We may collect personal information when you interact with our website, place orders, submit enquiries, or communicate with us.

Personal Information

The information collected may include:

• Name

• Email address

• Mobile number

• Postal address and PIN code

• Order and purchase details

• Business details (in case of franchise enquiries)

Voluntarily Provided Information

Information submitted through:

• Enquiry forms

• Contact forms

• Franchise enquiries

• Customer support communications

We collect only the information necessary to provide our services and improve customer experience.

4. Non-Personal Information

When you visit our website, certain non-personal information may automatically be collected, including:

• IP address

• Browser type and version

• Device type

• Pages visited on the website

• Date and time of visit

• Referring website addresses

This information is used solely for analytics, website improvement, and performance monitoring.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website performance and user experience.

Cookies help us:

• Remember user preferences

• Analyse website traffic

• Improve functionality of the website

Cookies do not provide access to your computer or personal files.

Users may choose to disable cookies through their browser settings, although doing so may affect certain website features.

6. Use of Information

The information collected from users may be used for the following purposes:

• Processing orders and service requests

• Responding to customer enquiries

• Providing franchise or dealership information

• Improving our products and services

• Enhancing website functionality

• Internal record keeping and analytics

• Sending promotional communications (only where consent is provided)

We do not sell, rent, or trade personal information to third parties for marketing purposes.

7. Sharing of Information

a) Legal Compliance

Information may be disclosed if required:

• By law

• By court order

• By government authorities

• For investigation of cyber incidents

• To prevent fraud or illegal activities

b) Service Providers

Information may be shared with trusted third-party service providers involved in business operations such as:

• Payment gateway providers

• Logistics and courier partners

• Website hosting providers

• Technology service providers

These entities are obligated to maintain confidentiality and data protection standards.

8. Third-Party Websites

Our website may contain links to third-party websites.

Falcon Signature is not responsible for the privacy practices or content of external websites. Users are advised to review the privacy policies of such websites before providing personal information.

9. Data Security

We implement reasonable security practices and procedures to protect personal information against:

• Unauthorized access

• Misuse

• Alteration

• Disclosure

• Destruction

Security measures include:

• Secure server infrastructure

• Access control mechanisms

• Firewall protection

• Internal data protection procedures

However, while we strive to use commercially acceptable means to protect personal information, no method of internet transmission is completely secure, and absolute security cannot be guaranteed.

10. Data Retention

We retain personal information only for as long as necessary for:

• Providing services

• Maintaining business records

• Complying with legal obligations

After this period, information may be securely deleted or anonymized.

11. User Rights

Users may request:

• Correction of inaccurate personal information

• Removal of personal data where legally permissible

• Withdrawal of consent for marketing communications

Such requests may be sent to our official contact email.

12. Changes to Privacy Policy

Falcon Signature reserves the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated effective date.

Continued use of the website after modifications constitutes acceptance of the revised policy.

13. Grievance Redressal

In accordance with the Information Technology Act, 2000 and applicable rules, any complaints or concerns regarding data privacy may be addressed to our designated contact.

Contact Details

Falcon Signature
Post Pulikkal
Kerala – 673637
India

Customer Care: +91 9526662000
Email: support@falconbed.com

Customer Support Hours

Monday – Friday
10:00 AM – 5:00 PM
(Except public holidays)